Square Solutions

Terms and Conditions

The following Terms and Conditions (“Terms”) is a legal agreement (this “Agreement”) between you and SquareSolutionsus.com. By accessing any of our Sites, or by using any products or Services provided by Square Solutions, you agree to, and are bound by, the Terms of this Agreement and to the collection and use of your information as set forth in our Privacy Policy, and is incorporated herein by this reference, whether you are a registered account holder or user of our Services. This Agreement applies to all visitors, users, and third parties (“Users”) who access the Sites, and it also applies to the performance of our Services, including, without limitation, our cleaning services.

If you do not agree to these Terms, you must not: (i) access or use any of our Sites, or (ii) register for or request cleaning or any other Services from Square Solutions. We reserve the right to replace, modify, update, alter, or revise these Terms from time to time, in whole or in part, at our sole discretion, with or without notice, by posting a revised version. YOUR CONTINUED USE OF ANY OF OUR SITES OR SERVICES AFTER WE POST ANY REPLACEMENTS, MODIFICATIONS, UPDATES, ALTERATIONS, REVISIONS, OR OTHER CHANGES TO THESE TERMS WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. FURTHERMORE, BY ACCESSING OR USING OUR SITES OR BY ORDERING PRODUCTS OR SERVICES FROM SQUARE SOLUTIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND REVIEWED THESE TERMS IN THEIR ENTIRETY AND YOU AGREE AND ACKNOWLEDGE THAT THE TERMS CONTAINED HEREIN CONSTITUTE BINDING AND ENFORCEABLE OBLIGATIONS ON YOU.

Use of Our Services

Eligibility 

You may only use the Services provided by Square Solutions if you are capable of legally forming a binding contract, and doing so would follow this Agreement and all applicable laws, rules, and regulations. Any use of the Services by anyone under eighteen (18) years of age is strictly prohibited and in violation of this Agreement. The Services are also not available to any Users previously removed from any Service by Square Solutions for any reason.

Cleaning Services 

Square Solutions’ obligations: As part of the Services that we provide, you may order, and our representatives may provide, cleaning Services for your residence. Square Solutions uses reasonable efforts to ensure that all cleaning Services will be provided in a professional, workmanlike, and satisfactory manner. If you are unhappy with our cleaning Services, we will come back and re-clean. If we still fail to perform to your satisfaction, we will issue you a full refund of the amounts paid.

User obligations

If you desire to make a reservation for a cleaning Service, then you must: (i) electronically submit a cleaning reservation and verify the location of your residence; (ii) ensure that Square Solutions’ agents will have access to your residence at the reserved time; and (iii) provide payment for all services rendered in accordance with the billing policies set forth herein. You understand that it is your responsibility to remove from plain sight and/or secure all valuables in your residence before our representative arrives to clean your residence. Failure to adhere to your obligations hereunder may result in our inability to provide you with a cleaning. In no event will Square Solutions be liable to you or any third party for any alleged or actual damages or losses resulting directly or indirectly from your failure to adhere to your obligations under this Agreement.

Online Accounts 

You may create a Square Solutions online account (“Account”) by registering your name, providing certain contact information, and creating a username and password. You agree that you will provide complete, current, and accurate information about yourself as requested in accordance with the terms contained herein. You also agree that it is your responsibility to keep such information updated. Your Account gives you access to the Services and functionality that we may establish and maintain from time to time and in our sole discretion.  

You are solely responsible for the activity that occurs on your Account, and you must keep your Account password confidential and secure. You must notify Square Solutions immediately of any breach of security or unauthorized use of your Account. Square Solutions will not be liable for any losses or damage caused by or resulting from any unauthorized use of your Account. You may never use another User’s Account without permission. 

By providing Square Solutions with your email address, you consent to our using the email address to send you Service-related notices, including any notices required by law, in lieu of communication by US Mail or any other means of communication. 

To create an Account, you must be at least eighteen (18) years of age. You represent to us that you are at least eighteen (18) years old. If you are not, please do not set up an account on our site.

Online and Mobile Services Rules 

While using our Sites, you agree not to: (i) provide or use any fraudulent, false, deceptive, misleading or inaccurate personal or contact information, or impersonate any third party; (ii) upload to, transmit through, or display on our Site any content, data, or material that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes our or any third party’s intellectual property or other rights, including any confidential, proprietary or trade secret information of any third party; (iii) restrict any other User from using or accessing our Site, including, without limitation, by means of hacking or defacing any portion of our Site; (iv) violate any applicable laws, regulations, or ordinances; (v) engage in spamming; (vi) transmit any software or other content, data, or material that contains any viruses, worms, trojan horses, defects, or other destructive items; (vii) modify, adapt, translate, distribute, reverse engineer, decompile or disassemble any portion of our Sites; (viii) remove any copyright, trademark or other proprietary rights notices contained in or displayed on any portion of our Site; or (ix) collect any personally identifiable information, including, without limitation, Account information, from the Site.

Making Purchases for Services 

If you wish to purchase any Services through our Site, we will ask you to provide certain information applicable to your purchase, including, without limitation, payment information, mailing and billing addresses, and other requested information. Any such information will be treated in accordance with the terms in our Privacy Policy. All information that you provide to us or our third party payment processor must be current, complete, and accurate. YOU HEREBY REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER MEANS OF PAYMENT USED TO INITIATE ANY TRANSACTION ON SITE.

Descriptions, images, features, specifications, products, price and availability of any products or Services are subject to change without notice. We make reasonable efforts to accurately display our available and current products and Services and all related features thereof on our Site. We may, in our sole discretion, and with or without prior notice: (i) change the products or Services that we provide; (ii) limit the availability or quantity of any product or Service; (iii) discontinue or stop providing any products or Services or features thereof; (iii) permanently or temporarily terminate or suspend your access to the Services for any reason, including, without limitation, any violation of this Agreement, or for no reason at all; (vi) impose conditions on any coupon or promotional offer; and/or (v) refuse to provide any User any product or Service for any reason.

Billing 

If you elect to place an order to purchase any Services, you agree to pay the amount presented to you on the billing screen in accordance with the terms on the billing screen and as otherwise set forth in the Terms of this Agreement. Square Solutions may, in its sole discretion, at any time for any reason, with or without notice, change the fees and costs for our Services. The amount presented to you on the billing screen will always reflect the latest fees or charges for Services. Payment for Services is due or debited upon the day of cleaning Services. Square Solutions will only accept major credit cards and debit cards. Square Solutions will not accept cash or checks. You will receive an email receipt for any credit or debit card transaction for cleaning Services in accordance to your booking request.

Cancellations 

You may cancel your cleaning Service reservation at least twenty-four (24) hours prior to the scheduled cleaning time. Any appointment canceled less than twenty-four hours prior to the scheduled cleaning time will need to contact Square Solutions’ agent directly. 

Square Solutions reserves the right to refuse Service to anyone. We reserve the right to cancel appointments, in our sole discretion. Notwithstanding anything to the contrary in the Terms of this Agreement, if Square Solutions cancels a scheduled appointment for Services, we will provide a refund of any fees or charges already paid to us for such scheduled appointment, provided the cancellation is not due to any act or omission by the User.

Refund Policy; Complaints 

If you are unhappy with our cleaning Services, we will come back and re-clean. If we still fail to perform to your satisfaction, we will issue you a full refund of the amounts paid. If you have a complaint about the Services provided by Square Solutions, please contact us directly.

Payment; Taxes 

You agree to pay all charges incurred by your Account, or incurred by users of your credit card, debit card, or other payment method used in connection with your Account.

Safety 

Our representatives are very important to us, and we are determined to keep them safe. In addition to the obligations and warranties set forth herein, you hereby acknowledge and agree that Square Solutions is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk of the location and residence. We will not use ladders or move anything heavier than 40 lbs. If you would like us to clean behind any heavy appliances or furniture, like a refrigerator, oven, or sofa, please remove or move them prior to the cleaning visit to allow access to such areas. We may, either before or during the provision of Services, not use or cease using any material or cleaning equipment provided by you if we think, in our sole and absolute discretion, that the use of such materials or cleaning equipment poses a risk to health or safety. Furthermore, we may, either before or during the provision of Services, not provide or cease the provision of Services where carrying out the Services presents, in our sole and absolute discretion, a risk to health and safety. Additionally, if any member of your household requires the use of syringes, please ensure that they are disposed of safely. Any secure container, like a coffee can, can be used to store used syringes and/or needles prior to final disposal. Any unexpected stab by an unsecure needle can pose serious health concerns to our agents.

Home Access with Key; Lock Outs 

You get to pick how we gain access to your residence: (i) open the door; (ii) hide a key somewhere; (iii) authorize us with the concierge or leasing office; or (iv) provide us with a copy of your key. Rest assured that no personal information that would identify your name or address is used to label your keys. For security, we do not store keys in the same office where clients’ addresses are kept, nor do we make copies of the keys.

A $50.00 fee will be assessed in the event that our representatives arrive and are unable to access the premises. The second lock out occurrence will result in a $100.00 fee. For any lock out occurrence thereafter Square Solutions reserves the right, in our sole and absolute discretion, to charge the entire cleaning service fee(s).

  1. Clutter 

In order for us to perform our job, you should leave the place uncluttered. This means clothes, toys, and general items should be picked up off the floors. If you can’t or are unable to de-clutter your residence prior to cleaning, please let us know, so we can offer you an organizing service prior to the cleaning.

  1. Pets and Animals 

Please secure your pets appropriately (i.e., travel crate or kennel). We are kind to our pets, but Square Solutions is not responsible for them.

Damaged Items 

If a Square Solutions’ Agent breaks an item or causes any damage to your property during a scheduled cleaning, you must submit a damage report within 48 hours of the service day, by notifying the company, either by email, phone call or in person. You must identify the following: (1) what was damaged; (2) the cost to replace (fair market value of the item); and (3) pictures showing the damage. Upon receipt of a damage report, Square Solutions will first interview the agents that cleaned your residence. If, after reviewing the damage report and interviewing the agents, Square Solutions, in its sole discretion, feels that it is responsible for the damage, Square Solutions may, in its sole discretion, fix or replace the damaged item.

Proprietary Rights 

Square Solutions shall own all right, title, and interest, including all related intellectual property rights, in and to the Software and the Services, including, without limitation, any and all suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Software or Services. Square Solutions’ name, logo, and product and service names associated with and incorporated in the Software and Services are trademarks of Square Solutions, and no right or license is granted to you to use them.

Third-Party Links 

Our Site may direct you to sites, software or services owned or operated by third parties (“Third Party Properties”). We have not reviewed all of the Third Party Properties to which you may be directed and we have no control over such Third Party Properties. We have no control over and are not responsible for (i) the content and operation of such Third Party Properties, or (ii) the privacy or other practices of such Third Party Properties. The fact that our Site directs you to such Third Party Properties does not indicate any approval or endorsement of any such Third Party Properties. We direct you to such Third Party Properties only as a convenience. You are responsible for the costs associated with such Third Party Properties, including any applicable license fees and service charges. Accordingly, we strongly encourage you to become familiar with the terms of use and privacy practices of any such Third Party Properties. Other sites may provide links to our Sites with or without our authorization. We do not endorse such sites, and are not and will not be responsible or liable for any links from those sites to our Site, any content, advertising, products or other materials available on or through such other sites, or any loss or damages incurred in connection therewith.

YOU AGREE THAT YOUR USE OF THIRD PARTY PROPERTIES, INCLUDING, WITHOUT LIMITATION, YOUR USE OF ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH SITES, SOFTWARE AND SERVICES, IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH SITES, SOFTWARE AND SERVICES.

Non-Solicitation of Square Solutions’ Agents 

You hereby understand and acknowledge that Square Solutions has expended extensive time and resources finding, hiring, retaining, and training its employees, contractors, and agents. Accordingly, you hereby agree that you shall not directly or indirectly, whether individually or as an owner, officer, director, employee, consultant or agent of any company or other entity, in any manner whatsoever, hire or attempt to hire, retain, engage or solicit, in any manner any employee, consultant, subcontractor or agent of Company to perform cleaning services for a period of not less than two years from the date the employee or contractor last work for Square Solutions. All of our employees and independent contractors have signed an agreement with Square Solutions and are prohibited from soliciting business from our customers for the benefit of him/herself or on behalf of any third party during the term of their employment and for a period of two years following the termination of their employment for any reason.

Indemnity 

YOU HEREBY AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS SQUARE SOLUTIONS, ITS SUBSIDIARIES, AFFILIATES, DIRECTORS, SHAREHOLDERS, OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS, DEBTS, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING FROM: (I) YOUR USE OF AND ACCESS TO THE SITE; (II) YOUR USE OF AND ACCESS TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, CLEANING SERVICES; (III) YOUR VIOLATION OF ANY TERM OF THIS AGREEMENT OR THE PRIVACY POLICY; (IV) YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING, WITHOUT LIMITATION, ANY RIGHT OF PRIVACY OR INTELLECTUAL PROPERTY RIGHT; AND (V) YOUR VIOLATION OF ANY APPLICABLE LAW, RULE OR REGULATION.

Limitation of Liability 

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NEITHER WE NOR ANY OF OUR DIRECTORS, OFFICERS, SHAREHOLDERS, MANAGERS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES, OR AFFILIATES (THE “COMPANY PARTIES”) SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, PROFITS, USE OR DATA), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR RELATING IN ANY WAY TO OUR PROVISION OF (OR FAILURE TO PROVIDE) PRODUCTS OR SERVICES, OR FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR SUBMISSIONS OR DATA, EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE. YOU SPECIFICALLY ACKNOWLEDGE THAT THE COMPANY PARTIES ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. FURTHERMORE, THE COMPANY PARTIES WILL HAVE NO LIABILITY TO YOU OR TO ANY THIRD PARTY FOR ANY THIRD-PARTY CONTENT UPLOADED. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH PRODUCTS IS TO OBTAIN A REFUND, IN OUR SOLE DISCRETION; AND YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH SERVICES IS TO STOP USING THE SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MAXIMUM LIABILITY OF THE COMPANY PARTIES ARISING OUT OF OR RELATING IN ANY WAY TO OUR PROVISION OF (OR FAILURE TO PROVIDE) PRODUCTS OR SERVICES SHALL BE THE ACTUAL PRICE PAID THEREFORE BY YOU. NOTE: CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL OR CERTAIN OTHER TYPES OF DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

Internet Delays 

SQUARE SOLUTIONS’ SERVICES AND SITE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. WE ARE NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

Termination 

We reserve the right, in our sole discretion, to terminate your access to our Site and to your Account at any time, with or without cause, and with or without prior notice. Without limiting the foregoing, we may terminate your access if you violate the Terms of this Agreement. Upon termination for any reason, your right to access and/or use our Site and your Account will immediately cease. Upon termination, you will have no further access to, and we may delete, any information, files or materials in or related to your Account. Upon termination, we may delete any and all information, files and materials related to your Account, and we will have no obligation whatsoever to save or make any such information, files, or materials available to you. You agree that we will have no liability whatsoever to you or any other party as a result of a termination of your access to our Site and to your Account and/or as a result of the deletion of any information, files or material in or related to your account.

Questions 

Questions or comments regarding our Site, the Terms of this Agreement, the Privacy Policy and/or any additional terms contained on our Sites or related to our Services should be directed to:

Email:  support@squaresolutionsus.com